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Juliana Zapp Therapy

Privacy Policy

Effective Date: 19 February 2025


1. Introduction 

I, Juliana Zapp, am committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


By interacting, accessing or using my services, you agree to the information in this Privacy Policy. Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with me. 


This Privacy Policy aims to inform you about how I process any information that I collect from you, or that you provide to me. In the context of the law and this Policy, “process” means collect, store, transfer, use or otherwise act on information. 


2. Information I Collect

I may collect and process the following personal data:

  • Contact details (name, email, phone number, address)

  • Personal and sensitive information you provide during therapy sessions

  • Bank and payment details 

  • Any other information necessary for the provision of therapy services

  • If you contact me, I may keep a record of that correspondence


I may also collect non-personally identifiable information, including but not limited to, usage data (e.g., browser type, device info), marketing data including your preferences, details of your visits to my site and the resources that you access, among others.


Where I need to collect personal data by law, or under the terms of a contract I have with you, and you fail to provide that data when requested, I may not be able to perform that contract. In that case, I may have to stop providing a service to you. If so, I will notify you of this at the time.


3. How I Use Your Information

Your personal data is used for the following purposes:

  • Providing therapy services

  • Managing appointments and communication

  • Ensuring compliance with legal and ethical obligations

  • Processing payments

  • Maintaining records as required by professional regulations


4. Legal Basis for Processing

I process your personal data based on:

  • Your consent (for providing therapy and communications)

  • Contractual necessity (for delivering therapy services)

  • Legal obligations (such as record-keeping requirements)

  • Legitimate interests (to maintain and improve my services)


I also process your data to:

  • Provide a better user experience

  • Send marketing materials or newsletters

  • Improve website functionality


5. Data Storage and Security

I take appropriate measures to safeguard your personal data, including:

  • Secure storage of records

  •  Restricted access to only persons authorised of digital files


Unfortunately, the transmission of information via the internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.


6. Confidentiality and Sharing of Information

Your information remains confidential. However, I may need to share data in the following situations:

  • If required by law or professional regulations

  • If there is a risk of harm to you or others

  • With your consent (e.g., for referral purposes)


7. Your Rights

You have the following rights regarding your personal data:

  • Access your data and request a copy

  • Request corrections to inaccurate information

  • Withdraw consent where applicable

  • Opt-out of receiving marketing communications or certain data uses

  • Ask to have your information deleted


8. Retention of Data

I retain your data for a period required by law and professional guidelines, typically for 7 years after therapy ends. After this period, your data will be securely deleted or destroyed.


9. Contact Information

If you have any questions or concerns about this Privacy Policy or your data, you can contact me, as the data protection officer (DPO) at: Juliana Zapp at hello@julianazapptherapy.com 


I am registered with the Information Commissioner’s Office (ICO). A copy of the registration is available through the ICO website (search by business name Juliana Zapp Nayee).


10. Changes to This Policy

This policy may be updated periodically. The latest version will be available at  our website.