Effective Date: 19 February 2025

Last Updated: 19 February 2025

These Terms of Use govern your access and use of the Website, including any content, resources, and services I offer.

By accessing or using this Website, you agree to these Terms. If you do not agree, please do not use this Website.

1. Website Purpose

The Website provides information about mental health, therapy services, and related resources. While I strive to provide accurate and helpful content, this Website does not provide medical advice, diagnoses, or treatment. Always seek professional medical advice for any health-related concerns.

The content presented in this site is provided for general information only. It is subject to change without notice and we make no express or implied conditions, warranties or representations about any of the content, its accuracy or its suitability for any particular purpose.

Your use of any information or materials on this website is entirely at your own risk. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Although I take reasonable steps to protect the website content, I cannot guarantee that downloads are free from viruses and recommend that you take your own virus precautions.

2. Privacy Policy

The Privacy Policy explains how I collect, use, and protect your personal information. By using this Website, you consent to our data practices as described in the Privacy Policy.

This website uses cookies, more information can be found in our Cookies Policy. 

3. Acceptable Use

You agree to use the Website only for lawful purposes. You may NOT:

• Share false, misleading, or harmful information - including any material which is obscene, misleading, inaccurate, defamatory or in breach of any copyright or intellectual property rights

• Disrupt or interfere with the Website’s functionality - including what could cause any damage to data, software or the performance of any computer system.

• Copy, distribute, or modify Website content without permission. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• Use the Website to harass, threaten, or harm others.

The content of these web pages is the copyright of Juliana Zapp.

4. Intellectual Property

All content on the Website, including text, graphics, logos, and images, is the property of Juliana Zapp or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, modify, or distribute any content without prior written consent. 

You may copy, or download any information obtained from this site, for your personal use. You may not amend any documents you download from this site.

The use of our logo(s) is strictly forbidden and approval will not normally be given, unless you are promoting one of our products or services. 

5. Third-Party Links

This Website may contain links to third-party websites for informational purposes. We are not responsible for the content, security, or privacy policies of external sites. Use them at your own risk.

6. Disclaimer of Warranties

We accept no responsibility or liability for any loss of any kind, including liabilities to third parties, which may arise as a result of your use of this site and any information contained in it.

7. Changes to These Terms

I may update these Terms from time to time. Continued use of the Website after updates means you accept the revised Terms. I encourage you to review this page regularly.

8. Governing Law

These Terms are governed by the laws of England and Wales. Any legal disputes arising out of its use will be submitted to the jurisdiction of the courts of England and Wales.

9. Contact

If you have any questions about these Terms, please contact me at hello (at) julianazapptherapy.com 

Effective Date: 19 February 2025

1. Introduction 

I, Juliana Zapp, am committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By interacting, accessing or using my services, you agree to the information in this Privacy Policy. Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with me. 

This Privacy Policy aims to inform you about how I process any information that I collect from you, or that you provide to me. In the context of the law and this Policy, “process” means collect, store, transfer, use or otherwise act on information. 

2. Information I Collect

I may collect and process the following personal data:

• Contact details (name, email, phone number, address)

• Personal and sensitive information you provide during therapy sessions

• Bank and payment details 

• Any other information necessary for the provision of therapy services

• If you contact me, I may keep a record of that correspondence

I may also collect non-personally identifiable information, including but not limited to, usage data (e.g., browser type, device info), marketing data including your preferences, details of your visits to my site and the resources that you access, among others.

Where I need to collect personal data by law, or under the terms of a contract I have with you, and you fail to provide that data when requested, I may not be able to perform that contract. In that case, I may have to stop providing a service to you. If so, I will notify you of this at the time.

3. How I Use Your Information

Your personal data is used for the following purposes:

• Providing therapy services

• Managing appointments and communication

• Ensuring compliance with legal and ethical obligations

• Processing payments

• Maintaining records as required by professional regulations

4. Legal Basis for Processing

I process your personal data based on:

• Your consent (for providing therapy and communications)

• Contractual necessity (for delivering therapy services)

• Legal obligations (such as record-keeping requirements)

• Legitimate interests (to maintain and improve my services)

I also process your data to:

• Provide a better user experience

• Send marketing materials or newsletters

• Improve website functionality

5. Data Storage and Security

I take appropriate measures to safeguard your personal data, including:

• Secure storage of records

•  Restricted access to only persons authorised of digital files

Unfortunately, the transmission of information via the internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.

6. Confidentiality and Sharing of Information

Your information remains confidential. However, I may need to share data in the following situations:

• If required by law or professional regulations

• If there is a risk of harm to you or others

• With your consent (e.g., for referral purposes)

7. Your Rights

You have the following rights regarding your personal data:

• Access your data and request a copy

• Request corrections to inaccurate information

• Withdraw consent where applicable

• Opt-out of receiving marketing communications or certain data uses

• Ask to have your information deleted

8. Retention of Data

I retain your data for a period required by law and professional guidelines, typically for 7 years after therapy ends. After this period, your data will be securely deleted or destroyed.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or your data, you can contact me, as the data protection officer (DPO) at: Juliana Zapp at hello (at) julianazapptherapy.com 

I am registered with the Information Commissioner’s Office (ICO). A copy of the registration is available through the ICO website (search by business name Juliana Zapp).

10. Changes to This Policy

This policy may be updated periodically. The latest version will be available at  our website.

• Essential Cookies – Necessary for the Website to function properly. Without these, certain features may not work.
• Performance Cookies – Help me analyse how visitors use my Website to improve performance and user experience.
• Functional Cookies – Enable the browser to remember your preferences, such as language settings.
• Targeting/Advertising Cookies – Used to deliver personalised advertisements and measure their effectiveness.

• Improve website functionality and security
• Analyse user behavior to enhance user experience
• Provide personalised content and advertisements
• Remember your settings and preferences